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Online Workshop - Efficient communication in the virtual team

Collaboration in a virtual team mainly consists of asynchronous work. Written communication thus forms the basis for exchanging information and communicating with each other. In text messages, it is much more difficult to express emotions, expectations and clear intentions. And written communication is not always appropriate.

It often happens that messages are misunderstood or interpreted negatively. An answer or necessary actions are not forthcoming. you often have the feeling and the opinion that you have formulated messages clearly or expressed yourself in the right way. Then conflicts arise. Furthermore, the „free rider“ problem regularly arises in virtual teams – „someone else does it, nobody feels addressed“.

In this online workshop, you will learn some good practices that are important when communicating at a distance and how to formulate written messages correctly so that you get commitment and avoid conflicts.

You will learn:

  • the 5 C’s of efficient business communication
  • How to express emotions, intention and expectations clearly so that you get commitment and the desired actions are taken by the recipient
  • Rich media concept: consciously selecting and using media and communication channels in the daily management routine: when e-mail and other communication channels are more efficient
  • formulate texts as little misleadingly as possible to clearly express your goals and expectations,
  • How to formulate messages so that you always get a reply
  • How to effectively delegate in written communication
  • Mastering different situations: giving feedback, resolve conflicts, project communication, delegating resources, communicating bad news

1x interactive online session of 3 hours 

 

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